643
(96 votes, average 5.00 out of 5)
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Featured -
Business
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Written by David A. Dayton
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Sunday, 15 August 2010 09:27 |
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 I spent 12 hours in a factory on Monday resolving concerns, fighting with resistant engineers, negotiation with managers, hobnobbing with the owners over lunch, discussing solutions with line managers, reviewing standards with QC/QA folks and generally working though every single production issue imaginable to try and jump start a stalled project. What did my 12 hours get me? A signed agreement that the factory will deliver the promised product a month late and I won’t be charged for it! I was quite pleased. Really.
Now this factory is world class—in terms of production capabilities, machinery and facilities, that is. They have over 3000 employees, are privately owned and some minority owners are Japanese technology companies who are also the biggest customers. But problem solving, customer service, real-time communications and “win-win” are concepts that management has yet to embrace (or even define).
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528
(12 votes, average 5.00 out of 5)
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Featured -
Business
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Written by David A. Dayton
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Monday, 22 March 2010 22:37 |
 I had an interesting experience (interesting, as in: I learned a lot and didn’t get screwed) today with a factory that is working with us on a couple of projects. Basically the owners and the manager came to talk with me about the fact that we are “too strict” on our quality standards and the high number of rejected products is costing the factory more than what they originally budgeted for.
Of course there were lots of issues that they, as owners and not project managers, didn’t know about like their late delivery, dirty product, incorrect product, etc. Once we got rid of the self-serving manager and listed out all the details we were able to have a relative straightforward discussion. Of course there are still many little twists, turns and subtleties that are sometimes hard to pick up (in Cantonese/Mandarin).
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513
(17 votes, average 5.00 out of 5)
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Featured -
Business
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Written by David A. Dayton
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Wednesday, 03 March 2010 12:23 |
 I originally wrote this as a list of warning for those who are maybe a bit over excited about coming to work in China. I didn’t mean it as a bash, but just a list of things that are real. After I finished, I thought that it might be a tad derogatory, so I ingested a large amount of chocolate and wrote a second, more Pollyannaish version (and yes, you’ll be glad to know that “Pollyannaish” is an actual work that does indeed spell-check; the word “blog” does not, though. Go figure.).
This is not a rant or a complaint. It’s a real part of doing business in China and I list out the details for those who are expecting a move to China full time (more than a month) to be just like their previous quick trip to China for a factory visit. Nor is this all roses. It’s a real part of doing business in China and I list out the details for those who are dreading that a move to China full-time (more than a month) will be just like any other “business move” since all they’ve seen is China from quick factory visits.
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511
(115 votes, average 5.00 out of 5)
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Featured -
Business
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Written by David A. Dayton
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Sunday, 21 February 2010 16:48 |
 While working in China is a completely new experience for most foreigners—and a completely foreign experience at that—there are some things that are, well, pretty easy to understand, I think, but that many new-to-China foreigners just don’t seem to get. I’ve put together a list of issues that have stumped more than one foreign client in the past few years—and I made the list because all of these issues came up within the last month working with clients in the US during the current run-up to Chinese New Year.
1. Order your 2Q products in the 4Q of the previous year NOT in the 1Q, just weeks before you need it. Everyone knows that nothing gets done in the States the last week of each year. From about Dec 23rd to Jan 2nd you can just count on 50% of every office staff being out on holiday or taking their accumulated sick days or just not working (because everyone else they need to talk with is on vacation).
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